We know travel plans change. Here's how cancellations and modifications work when you book through RITI Hotels.
Cancellation terms depend on the specific hotel and rate type you've booked. Some rates are fully refundable up to a certain date, while promotional or discounted rates may be non-refundable. The exact policy for your booking will be shared and confirmed with you on WhatsApp at the time of booking.
To cancel or modify a booking, message us on WhatsApp with your name and booking details as early as possible. We'll confirm whether a refund applies based on the hotel's policy and how close it is to your check-in date.
Where a refund is due, it is processed back to your original payment method. Refund timelines vary by hotel and payment provider, typically 5–10 business days.
If you do not check in and haven't cancelled in advance, the booking is treated as a no-show and is generally non-refundable, in line with the hotel's policy.
Need to shift your dates instead of cancelling? Message us on WhatsApp — we'll check availability for your new dates and let you know if any rate difference applies.
For anything cancellation-related, WhatsApp is the fastest way to reach us — see the chat icon on any page.
Last updated: August 2026
